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Libraries: Where It All Went Wrong

Bill Gates and Microsoft were caught flat-footed by the take-up of the Internet. They had built an incredibly profitable and strong company which treated computers as disconnected islands: Microsoft software ran on the computers, but didn’t help connect them. Gates and Microsoft soon realized the Internet was here to stay and rushed to fix Windows to deal with it, but they never made up for that initial wrong-footing.

At least part of the reason for this was because they had this fantastic cash cow in Windows, the island software. They were victims of what Clayton Christenson calls the Innovator’s Dilemma: they couldn’t think past their own successes to build the next big thing, the thing that’d eat their lunch. They still haven’t got there: Bing, their rival to Google, has eaten $5.5B since 2009 and it isn’t profitable yet.

I’m telling you this because libraries are like Microsoft.

At one point you had a critical role: you were one of the few places to conduct research. When academics and the public needed to do research into the documentary record, they’d come to you. As you now know, that monopoly has been broken.

The Internet, led by Google, is the start and end of most people’s research. It’s good enough to meet their needs, which is great news for the casual researcher but bad news for you.

Now they don’t think of you at all.

Oh yes, I know all the reasons why the web and Google are no replacement for a healthy research library. I know the critical importance of documentary heritage. But it’s not me you’re talking to at budget time. It’s the public, through the politicians.

They love public libraries, in our country at least. Every time a council tries to institute borrowing fees or close libraries, they get shot down. But someone tries, at least once a year. And England is a cautionary tale that even public libraries aren’t safe.

You need to be useful as well as important. Being useful helps you to be important. You need a story they can understand about why you’re funded.

» via Nathan Torkington